Returns & Exchange Policy

Eligibility for Returns and Exchanges:

1.1 Eligible Items: We accept returns and exchanges on eligible items within 14 days from the date of delivery. To be eligible, the item must be unused, in its original condition, with all tags and labels attached.

1.2 Non-Eligible Items: The following items are not eligible for returns or exchanges:

• Items marked as final sale or clearance.
• Custom-made or personalized items.
• Items damaged due to misuse, alteration, or mishandling.

Return Process:

2.1 Initiating a Return: To initiate a return, please contact our customer support team at +977 9851199643. Provide your order number, item details, and the reason for the return. Our team will guide you through the return process.

2.2 Return Shipping: You are responsible for the return shipping costs unless the return is due to our error or a defective item. We recommend using a trackable shipping service to ensure the safe return of the item. Retain the tracking number for reference.

2.3 Refund Process: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to the original payment method. Please note that shipping fees are non-refundable.

Exchange Process:

3.1 Initiating an Exchange: To initiate an exchange, please contact our customer support team at +977 9851199643. Provide your order number, item details, and the reason for the exchange. Our team will guide you through the exchange process.

3.2 Exchange Shipping: You are responsible for the shipping costs associated with the exchange. We recommend using a trackable shipping service to ensure the safe delivery of the exchanged item. Retain the tracking number for reference.

3.3 Exchange Availability: Exchanges are subject to product availability. If the desired item is not available, we will process it as a return and issue a refund to the original payment method.

Damaged or Defective Items:

4.1 Damaged During Shipping: If your item arrives damaged or defective, please contact our customer support team within 3 days of receiving the item. We may request supporting documentation, such as photographs, to assess the damage. We will arrange for a replacement or refund, including any applicable shipping costs.

4.2 Manufacturing Defects: If you believe your item has a manufacturing defect, please contact our customer support team within 3 days of receiving the item. We may request additional information or ask you to return the item for inspection. If the defect is confirmed, we will offer a replacement, repair, or refund, as appropriate.

Contact Us:

If you have any questions or concerns about our return and exchange policy, please contact us at +977 9851199643. Our dedicated customer support team will be happy to assist you.